Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Introduction

Tranquil Family Oasis Recovery and Addiction Treatment ("Tranquil Recovery," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information about you when you visit our website, contact us, or receive services at our treatment center in Columbus, Ohio.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website or services.

Information We Collect

Information You Provide to Us

We may collect information you provide directly, including:

Contact Information: Name, phone number, email address, and mailing address
Inquiry Information: Details about yourself or a loved one when requesting information about treatment
Insurance Information: Insurance provider and policy details for verification purposes
Health Information: Medical history, substance use history, and other health-related information necessary for treatment (Protected Health Information - PHI)

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and device information
Browser type and operating system
Pages viewed and time spent on our site
Referring website or source
General location information

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide information about our treatment programs
To verify insurance benefits and coverage
To provide addiction treatment and healthcare services
To communicate with you about your treatment
To improve our website and services
To comply with legal obligations
For internal administrative purposes

HIPAA Compliance and Protected Health Information

Tranquil Recovery is committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2, which provides additional protections for substance use disorder treatment records.

Your Rights Under HIPAA

As a patient, you have the right to:

Access: Request and obtain copies of your medical records
Amendment: Request corrections to your health information
Disclosure Accounting: Receive a list of certain disclosures we have made of your PHI
Restriction: Request restrictions on certain uses and disclosures of your PHI
Confidential Communications: Request that we communicate with you in a certain way or at a certain location
Notice: Receive a copy of our Notice of Privacy Practices

42 CFR Part 2 Protections

Federal law (42 CFR Part 2) provides special protections for substance use disorder treatment records. These records may not be disclosed without your written consent except in limited circumstances permitted by law, such as medical emergencies or court orders.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Your Consent: When you provide written authorization for disclosure
Treatment, Payment, and Operations: As permitted under HIPAA for healthcare purposes
Service Providers: With trusted vendors who assist us in operating our website and services, under confidentiality agreements
Legal Requirements: When required by law, court order, or legal process
Emergency Situations: To protect your health or safety in emergency situations

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that help us:

Remember your preferences
Understand how you use our website
Improve our website functionality
Analyze website traffic

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

Analytics

We may use third-party analytics services to help us understand website usage. These services collect information about your use of our website through cookies and similar technologies. This information is used to compile reports and help us improve our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of sensitive data
Secure servers and networks
Access controls and authentication
Regular security assessments
Staff training on privacy and security

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable state and federal laws.

Your Choices

You have choices regarding your information:

Opt-Out: You may opt out of receiving promotional communications from us
Access and Correction: You may request access to or correction of your personal information
Deletion: You may request deletion of certain personal information, subject to legal retention requirements

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact us:

Tranquil Family Oasis Recovery and Addiction Treatment
Privacy Officer
2372 Cleveland Ave
Columbus, OH 43211

Phone: (216) 279-9818
Email: [email protected]

Notice of Privacy Practices

As a healthcare provider, we maintain a separate Notice of Privacy Practices that describes in detail how we may use and disclose your Protected Health Information. A copy of this notice is provided to all patients upon admission and is available upon request.